As a business owner, it’s natural to feel frustrated and upset when you receive a negative post or comment on your Facebook Page. However, responding in a calm and professional manner can not only help to diffuse the situation, but also show potential customers that you care about your business and your customers’ experiences. Here […]
Engagement: What is it and Why is it Important?
Jade Bradley | Let’s talk about engagement. “Experts” will tell you that it’s a great way grow your brand’s presence on social media, but what is engagement exactly? We’ll use Facebook as an example. Engagement is any action someone takes on your Facebook Page or a on a post you shared. Think interactions: i.e. likes, […]
Why you should never invite your friends to Like your Facebook Page
Kirsten Armleder| You’ve just created a Facebook Business Page, and you have zero likes or followers, which not only looks bad but can prevent some page features from being made available to you. So, what do you do? Start inviting friends and family to Like your Page, right? Wrong! Resist the urge! This is perhaps […]